Skip to content

RETURN POLICY

You can return your item(s) within 15 days of delivery.

• Item(s) must be in its original condition.

• Item(s) must be fully sealed and unopened.

• Item(s) is not damaged or altered in any way.

• Wrong or defective item(s) is delivered to you.

Our return policy applies when wrong item is delivered, or item is broken/defective upon delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note you will be required to provide a picture/video of the received item to prove it is defective/broken to qualify for the exchange/refundIn these cases, the return period will be 48 hours.

• We do not provide return shipping labels.

• Hygiene or personal use products cannot be returned.

• Used products cannot be returned.

• Products with improper use are not allowed as damaged product.

 

How to do with the return?

To start a return, contact our support team at info.wisanda@gmail.com

• Shipping on returns is not free. You are responsible for all postage and packaging fees associated with your return.

• Consider buying shipping insurance for your return, we are not responsible for any lost or damaged item(s), your refund will not be approved if that happens.

 

Free shipping

100% Orders delivered

100% Secure payments

24/7 Customer support